For additional assistance, please contact our customer support at help@kolwa4babies.com. *International Orders: the customer is responsible for return / exchange fees.

Exchanges are not guaranteed until the original item is returned & processed. Items may sell out before your exchange is received. To guarantee your item, place a new order for that item and return the original!

Exchanges must be received by our Warehouse within 2 weeks of receiving the return label. We will then process the Exchange within 7-10 business days.

Returns must be initiated within 15 days of receiving your order. Items must be unused, tags attached, and in the original packaging.

For further assistance, please reach out to our customer support team at help@kolwa4babies.com.

Refund process Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. The process takes 7-10 business days. If the return is approved, a refund will be processed to the original payment method.

Sale items are not eligible for return.

In addition, certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.